I sold my pedal harp a few years ago and bought a new ogden. It broke numerous amounts of strings within the first year and I contacted both the dealer that I bought it from and the company. After trying to fix the problem, they ended up warrantying the harp and sending me a new model of the ogden (with eyelets that should have fixed the string breakage at the sounding board), but the new model has continued to break strings and this morning one of the tuning pegs simply slipped out! I never had this much trouble with my Lyon and Healy pedal harp and am extremely disappointed.
I encourage everyone that has had problems with this harp to contact Lyon and Healy directly so they know that this model has a lot of problems and they need to do something about it! I am contacting them myself later today…