Short version: The company is represented by liars out to take your money, and their harps are low quality too. I want to warn everyone so you don’t lose money like I did.
Long version: I write this very humbly, as of course I was warned about harps from Pakistan. Of course, some will specify that it’s the rosewood harps that are the real problem, but I have come to very much disagree.
I have wanted to play the harp for a long time, and wanted to get a larger lever harp – as many say, get as many strings as you can afford.
Well, Mikel had just introduced the Mikel 38 for around $1200 shipped. I contacted the company, but they stated they couldn’t do home delivery. I decided to save for something in the US instead. A couple days later, the representative got back to me and said they could do home delivery now!
I saved $700 which I put down as a deposit while my harp was built in May. I had some big events and a move happen, and the email stating my harp was finished and they wanted the other $500 and would ship my harp was lost in the shuffle. One email. This is important later.
In August things calmed down for me, I realized I’d never heard about my harp, and I went searching through my emails. I found one ONE email saying my harp was done, also sent in May. I emailed back, apologized profusely, and asked if I could pay the remaining $500 then.
The man who replied said that they had emailed and called me numerous times (the first of many lies, they never even had my phone number!), but they had sold my harp (understandable). There was another exactly like it in their warehouse they could ship to me within a few days. I agreed and paid the remaining $500. They responded they would ship the harp out two days later.
I reach out again 3 weeks later. I hadn’t received an update, any tracking info, etc and was concerned. Now the representative tells me they cannot ship to my home, but I will have to go to the airport and retrieve it. He promises to refund me the extra shipping costs I paid for home delivery. Fine, whatever, I’m starting to feel like I’d never get my money back from these people anyway, so I agree.
They ship the harp, but tell me nothing about how to track it, where to pick it up, or the customs process. I figure it out over the course of a week thanks to some very understanding customs agents, while my harp sits in a hot warehouse. I pay my own money to cover the import costs.
I get the harp home, and I open it up to find three things: 1) the soundboard decoration is missing ($60), 2) the included carry bag is missing ($180), and 3) the finish is damaged in several places (estimated by the repair shop I contacted at approximately $150 to repair).
I contact the company to receive some explanation or recompense. The representative assures me I’ll be refunded for the extra shipping costs, as promised, and he will send the carrier bag the next day; but he cannot do anything to offset the other damage and missing decoration. I tell him thank you for sending the bag, but I need compensation for the other problems as well.
I get forwarded to a higher up in the company who proceeds to tell me that because I sent in my second payment in August, my harp is subject to their updated price list and I actually owe THEM money. This is the first time I’ve heard anything about this new price list!
At this point I file a PayPal case for the second $500, hoping to get back the extra shipping cost, which they still haven’t refunded, and some help with finish repair. It’s been several days since the bag was said to have been sent, but the higher up tells me he will not be sending a bag now. I owe him $60.
We go back and forth several times, and I threaten to file a credit card dispute. He finally backs down and agrees to send a bag and refund me $100 for shipping, ignoring the missing decoration and finish damage. It was only after arguing for days that he agrees to the original terms the first representative offered! I still haven’t received my bag and honestly doubt that I ever will.
They lied several times about shipping dates, shipping methods, about emails, about phone calls, about price lists, it gis a on.
So I have a harp, and it’s okay. The levers aren’t great, it buzzes on a few strings, and 3 have broken this past month. It’s ridiculously heavy. If I could do it over, I’d 100% have saved longer for a Ravenna 34. Don’t try to buy from Mikel Celtic, it’s a nightmare.