Hello Georgina,
Yes, I’d say you are right that all freight is on the dodgey side in our neck of the woods. You did the right thing in informing the agent and Camac – lets hope they take some affirmative action on it.
I apologise for talking as directly to your daughter as I did, as I did not realise I was chatting to such a young girl. I thought it was you and not her. I did read the comment about “mummy” checking the harp and thought you were refering to yourself and being cheeky!
Anyway, I am glad the harp was not damaged. I checked out your daughter playing on You tube. It’s a great sounding harp and she gets a lovely sound out of it too. She looks a sweetie.
Best wishes and good luck to Phillipa with her studies,
Kate.