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This topic has 7 replies, 5 voices, and was last updated 14 years, 5 months ago by Saul Davis Zlatkovski.

Viewing 8 posts - 1 through 8 (of 8 total)

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February 25, 2012 at 11:46 pm #103937

Saul Davis Zlatkovski
Participant

Let us share tips here.

March 21, 2012 at 11:14 pm #103938

erica-powell
Participant

I love this program. It will insert pedal changes for you too!

March 23, 2012 at 12:09 am #103939

David Ice
Member

I don’t know how to do that…but I’m using Sibelius 4.

March 26, 2012 at 4:10 pm #103940

Saul Davis Zlatkovski
Participant

I have 5, so it may be different. In the

March 29, 2012 at 9:54 pm #103941

Elizabeth Volpé Bligh
Participant

In the Professional Harpists Forum, I just started a thread about the nightmare I just went through, updating to Sibelius 7. I had no choice but to update, since the company did something that made my Sibelius program incompatible with my Mac OS 10 Snow Leopard system. All of a sudden, all my files looked like a child had scribbled all over them, and you couldn’t start any new scores. Anyway, the good news is that I have got the system up and my files look normal again. The problem occurred because I had mis-typed my email. Their tech support phone line has many options, but it requires expert sleuthing to find a person to talk to. I was able to find an email address, finally, and that is how I was able to get an answer which solved the problem.

March 30, 2012 at 3:52 am #103942

galen-reed
Participant

There’s an excellent forum at http://www.sibelius.com > Support > Forum (http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?groupid=3).

Posts are quite specific, and searchable. A highly knowledgeable Sibelius staffer (Daniel) frequently posts responses as well. I’ve posted several times, and responses are quite quick (hours if not minutes), well informed, and have led me through my issues.

I highly recommend this site, but if people want to post here (Harp Column) as well, further liberty.

March 30, 2012 at 4:23 pm #103943

Elizabeth Volpé Bligh
Participant

Yes, I did go to the Sibelius forum, and Daniel did get in touch! I shared my story here, in order to let people know that typing in an incorrect e-mail address will cause a huge problem. I also told Daniel and Avid (Sibelius’s company name) that the help phone line makes it much too difficult to find a human voice. I hope that Avid will fix this in the future.

April 2, 2012 at 3:55 am #103944

Saul Davis Zlatkovski
Participant

Check the terms, their tech support is very limited unless you pay a lot. Yours will run out at some point, I imagine. Daniel stopped responding to my questions in the yahoo sibelius-users group, which is otherwise a pretty good place to get advice. I haven’t upgraded. How many improvements are there that affect harp music?
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