…and now, after a second email (I never had a chance to call during business hours, so I tried another email) I’ve gotten a response from Garen, who seems to answer all the email.
I’m sorry to here [sic] of the strange burrs on the strings. I’m not sure what would have caused them as we have never experienced this problem before. It was probubly [sic] just a few bad strings that we received from Robinson’s harp shop. For your trouble I have sent you a free set of extra strings that should arrive within 3-5