One side of the soundboard on my L&H 85P popped off of the sound-box recently for no apparent reason. The screws are still attached to the sound-box, but the board and trim are ripped away from it. This also caused two 2″ horizontal tears in the soundboard itself.
My harp is 10 years old (had a 3-year warranty), was never kept near a heat source or dry air, and always wore a padded fitted “coat” for travelling locally. So there was no environmental reason for the rupture, especially in late summer.
Lyon & Healy seemed quite surprised that the damaged occurred and even requested photos, which I sent them. Their advice is that I trade it in for full original value and upgrade to a new harp or pay the difference for a current equal style harp.
L&H did offer to repair my harp for a cost of $2200 plus $300 to regulate it. Shipping it round trip would cost $300-$400, bringing my cost to $2800-$2900!
Since this was the result of a serious manufacturer error (which only manifested itself after 10 years), I’m surprised at Lyon & Healy’s response.
Has anyone else had problems like this with an L&H harp? How were you treated by the company?