column

Lionwood harps website?

Home Forums Harps and Accessories Lionwood harps website?

Viewing 15 posts - 1 through 15 (of 24 total)
  • Author
    Posts
  • #73182
    Zen Sojourner
    Participant


    href="javascript:ol('http://lionwoodharps.biz/harps.html');">http://lionwoodharps.biz/harps.htm



    I haven't been able to get on their site for almost a week -

    anybody know what's going on?

    #73183
    Zen Sojourner
    Participant

    Finally managed to contact him and it turns out his website is down because the server it was hosted on burned up in a fire!

    Talk about ill luck!

    #73184
    Ronald Videkovich
    Participant

    I do not buy that Lionwood’s website is down because his server burnt up. I believe that Lionwood is either out of business or Mike there is not making himself available ro his past customers.

    I purchased my last Harp from Mike at Lionwood in 2004. While he is a good craftsman, he is far from being a good businessman. I had to stay on his case constantly about the status of building and shipping of the harp, as I had to do on the 2 previous harps. He stated a lead time of 8 weeks to build, but it was over 6 months before I received my harp. Secound item I was to receive an extra full set of strings and a string chart for my harp. He constantly between September and December 2004 told me that the strings were back ordered.

    Since before Christmas 2004, I have been unable to reach Mike at Lionwood. His Email is no longer available, website is no longer, the FAX line is disconnected and the business line has a computer picking up, so no messages can be left.

    Question I have is “My Harp has a 5 year warranty, if some happens, will Lionwood repair it? Is Lionwood even around?”

    I think it would be best for one to look at other Harps. There are many fine Harp makers out there. Best to choose one that will be around and deliver on their promises.

    #73185
    Zen Sojourner
    Participant

    All I can tell you is that I did talk to him.

    #73186
    Ronald Videkovich
    Participant

    Procrastination does not make a good businessman. His Fax line has been reassigned to residental number and still no answer at the regular Lionwwod Number. The server should have been back up by now or he should have found a new providor.

    If I was to treat all the people who call me for Harp performances like this, I would have no gigs.

    #73187
    Zen Sojourner
    Participant

    Possibly.

    #73188
    Ronald Videkovich
    Participant

    I can’t understand your defending him. He has not had any bad luck here. He simply is not returning phone calls, disconnected his fax line, stopped his Email and letters to him have been return. The fact is he owes me a set of string, along with honoring his warranty and his word.

    I once felt strongly about his product and recommended Lionwood. To day advise al to steer clear of him, YOU DO NOT WANT TO GET BURNT.

    #73189
    Ronald Videkovich
    Participant

    Lionwood is still not to be found…….Hmmm……..Still no phone, no website, just returned mail………………I guess he is out of business after a year plus…..Still think “he’s had ill luck”?……still think “it’s probably not a high priority for him to figure out how to rehost his site”?………….I guess it’s not a high priority for him to figure out how to reestablish a phone number either.

    #73190
    unknown-user
    Participant

    I happened to call him several months ago (maybe longer) to locate his website and to get more info on Lionwood Harps. He mentioned that the server was destroyed in a fire. This was during the California Wildfires of 2005 I believe. I know it occured during widespread wildfires – it is the date I’m not certain of: http://www.cnn.com/2005/US/09/30/california.wildfire/index.html

    I would contact Mary Radspinner at Melody’s Traditional Harp Music because they have carried these harps in their catalogue. She has most likely been in communication with Lionwood Harps throughout this time period. It’s a shame if they are no longer available, since I have heard many good things about these harps, but have never heard one yet. It is unfortunate for someone to lose contact during an order, but well worth researching the precise cause.

    #73191
    unknown-user
    Participant

    I was at Melody’s Music a couple of months ago and asked about Lionwood harps.

    #73192
    unknown-user
    Participant

    Oh, as a PS:

    I live with a craftsman, in the best sense of the word, and can tell you this:

    #73193
    Ronald Videkovich
    Participant

    After two years there is no excuse that is acceptable to me. He still owns me a set of strings and honor the warranty. He is simply not a good businessman that makes up excuses rather than honor his word or back his product. Or

    #73194
    Zen Sojourner
    Participant

    Seriously, if you have an outstanding order for strings, contact Melody’s music and POLITELY explain your problem to her.

    #73195
    Jerusha Amado
    Participant

    Zen,

    #73196
    unknown-user
    Participant

    I was thinking the same thing.

Viewing 15 posts - 1 through 15 (of 24 total)
  • You must be logged in to reply to this topic.