Thanks so much for the reply, Tacye…that really helps. I didn’t know that new harps are expected to break more strings, since it didn’t happen with my first harp. I have been transporting it a lot since it arrived, so that may be a problem as well.
The grommets where the string comes out of the soundboard are plastic. I have tried what you suggested and the string comes out fine, it doesn’t shred. I have been kinking the string pretty badly though, as I’m really bad at tying knot ends.
I live in a tropical country so we don’t have winter here, but the weather condition has been quite horrible lately. Lots of rains and some days are scorching hot. I guess the harp isn’t very comfortable at all right now.