{"id":2158,"date":"2014-02-03T13:36:33","date_gmt":"2014-02-03T18:36:33","guid":{"rendered":"http:\/\/harpcolumnmusic.com\/?page_id=2158"},"modified":"2023-12-13T03:16:11","modified_gmt":"2023-12-13T08:16:11","slug":"troubleshooting-faq","status":"publish","type":"page","link":"https:\/\/harpcolumn.com\/music\/troubleshooting-faq\/","title":{"rendered":"Help"},"content":{"rendered":"

Troubleshooting FAQ<\/h2>\n
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Placing your order:<\/h3>\n
Q:<\/strong>\u00a0I tried making a purchase and entered credit card information, but it didn\u2019t work.<\/em><\/div>\n
Your billing address zip code must match the one on file with your credit card company. If they don\u2019t match exactly, it could result in your credit card being rejected.<\/div>\n
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Q:<\/strong>\u00a0I think I was accidentally billed twice.<\/em><\/div>\n
This can happen\u00a0if you accidentally push submit twice\u00a0while the system is still processing your transaction. Don\u2019t panic, we\u2019ll fix it! Usually, we notice\u00a0a double billing and correct the mistake for you. If you notice something we missed, just\u00a0email us<\/a> and we will be happy to\u00a0reverse the charge.<\/div>\n
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Downloading your music:<\/span><\/h3>\n
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Q:<\/em><\/strong>\u00a0I don\u2019t know where to find my music!<\/em><\/div>\n
All your recent downloads are available for 30 days after purchase on\u00a0your\u00a0My Account<\/a>\u00a0page. Find the My Account link\u00a0in the upper right hand corner. (You will need to log in first to see it.)<\/div>\n
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Q:<\/strong>\u00a0OK, I\u2019m on my My Account\u201d page, but I still don\u2019t see my downloads.<\/em><\/div>\n
Downloads expire after 30 days, so if you don\u2019t see a download link for something you know you purchased, it may have expired. (Or, you may still see the link but when you click on it, it says your purchase has expired.) See below.<\/div>\n
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Q:<\/strong>\u00a0I forgot to download my purchase and now it\u2019s expired.\u00a0<\/em><\/div>\n
If you didn\u2019t have a chance to download your recent purchase before it expired, just\u00a0email us<\/a> with your order number to request an extension and we\u2019ll be happy to give you a little extra time, within reason.<\/div>\n
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Q:<\/em><\/strong>\u00a0I placed the order weeks ago, and the music still hasn’t arrived in the mail. <\/em><\/div>\n
With the exception of The Orchestral Harpist<\/a>, we sell only digital editions of the music in our catalogue, so you will not receive a printed score in the mail. You will need to log in with your username and password and visit the downloads section of your account. There, you can download PDFs of the music that you purchased.<\/div>\n<\/div>\n
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Printing your music:<\/span><\/h3>\n<\/div>\n
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Q:<\/strong>\u00a0I made a purchase, but the download link doesn\u2019t work or goes to the wrong product.<\/em><\/div>\n
It\u2019s \u00a0possible we made a mistake when creating the download link.\u00a0Email us<\/a>\u00a0to let us know exactly what\u2019s wrong and we\u2019ll fix it right away.<\/div>\n<\/div>\n
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Q:<\/strong>\u00a0I downloaded my PDF but it\u2019s filled with \u201cgibberish.\u201d<\/em><\/div>\n
Usually when a PDF doesn\u2019t display or print correctly it indicates a problem with your browser or software. Try a different browser and\/or updating your software. We recommend using\u00a0Adobe Acrobat<\/a>\u00a0or the free\u00a0Adobe Reader<\/a>\u00a0to view and print your PDFs.<\/div>\n
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Q:<\/strong>\u00a0My downloads show up on the screen, but when I print them I get a blank page.\u00a0<\/em><\/div>\n
This can also be associated with printing directly from a web browser. Try saving the document on your local hard drive and opening it in a PDF reader such as Acrobat or Preview and printing from there. If you have a choice, be sure to use your printer\u2019s dialog box rather than your browser\u2019s \u201cprint\u201d button (move your cursor away from the browser and you may see more options). You can also try \u201cshift reloading\u201d your browser screen. Everyone who has mentioned this problem to us has reported it solved after trying a few different things so don\u2019t panic and keep trying! If the problem persists, let us know.<\/div>\n<\/div>\n
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Old Orders:<\/h3>\n
Q:<\/strong>\u00a0I saved my downloads onto an old device that I don\u2019t have anymore and now I can\u2019t find them.\u00a0<\/em><\/div>\n
It\u2019s up to you to save and back up purchases, so please keep your downloaded files safe and be sure to print out a hard copy for your file.<\/div>\n
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Q:<\/strong>\u00a0I\u2019m trying to download my purchase, but it says I need a password.<\/em><\/div>\n
Music purchased prior to 2018 requires a password to open, even on your own device. Your password is the\u00a0email address<\/strong> you used to register for the site. Your account login password is different, and will\u00a0not<\/em> work to access your downloads.<\/div>\n
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Q:<\/strong>\u00a0I\u2019m entering my email address as the password, but it is still being rejected.<\/em><\/div>\n
We know it sounds like a no-brainer, but check that you\u2019re typing correctly! Also double check that you didn\u2019t mistype your email address when you registered for the site. Your\u00a0email is case sensitive\u2014be sure to use all lower case letters.<\/div>\n<\/div>\n
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Contact Us<\/h2>\n

Still have questions?<\/p>\n

Email us at\u00a0info@harpcolumn.com<\/a>.<\/p>\n

Leave a phone message at 215-564-3232.
\n(Please note that our office hours are limited, and you will usually get a quicker response through email.)<\/p>\n","protected":false},"excerpt":{"rendered":"

Troubleshooting FAQ Placing your order: Q:\u00a0I tried making a purchase and entered credit card information, but it didn\u2019t work. Your billing address zip code must match the one on file with your credit card company. If they don\u2019t match exactly, it could result in your credit card being rejected. Q:\u00a0I think I was accidentally billed…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-2158","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/harpcolumn.com\/music\/wp-json\/wp\/v2\/pages\/2158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harpcolumn.com\/music\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harpcolumn.com\/music\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harpcolumn.com\/music\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harpcolumn.com\/music\/wp-json\/wp\/v2\/comments?post=2158"}],"version-history":[{"count":10,"href":"https:\/\/harpcolumn.com\/music\/wp-json\/wp\/v2\/pages\/2158\/revisions"}],"predecessor-version":[{"id":164109,"href":"https:\/\/harpcolumn.com\/music\/wp-json\/wp\/v2\/pages\/2158\/revisions\/164109"}],"wp:attachment":[{"href":"https:\/\/harpcolumn.com\/music\/wp-json\/wp\/v2\/media?parent=2158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}