Re: Tears

[tony-morosco]

It would really depend on why they are crying. Are they crying because they can’t get something and it is frustrating them, or are they crying because they received criticism that was worded and presented in certain way.

I think if it is the former then your approach is fine. You acknowledge their feelings and the fact that it is frustrating. You give them some encouragement in the form of positive feedback of the things they