Home › Forums › Forum Archives › Professional Harpists › Sibelius – files open, but the fonts are corrupted › Re: Sibelius – files open, but the fonts are corrupted
Success! Here is what happened, as a warning to anyone who types fast, as I tend to do:
I mis-typed my email address while ordering Sibelius 7, and that basically opened the gates of hell. I spent many frustrating hours trying to connect with their support staff. I finally got one person on the phone who told me that he had re-set my email and password, but it turned out that he had not. When I got another guy by email (after much searching for an email address), he told me that it was still under the wrong email address and I just had to type that in with my password, and I would get in and be able to retrieve my file and registration info. So I did. I could not re-set my email, though, since they said it was already in use!! So I changed it to another email address that they didn’t know about yet, and it’s all good. I was about ready to ask for my money back and switch to Finale. I love the SIbelius program, but if you need to talk to someone in tech support, they make it impossible to find such a person unless you’re Sherlock Holmes.