Laura- The key to me into the behavior of the harpist being complained about is when she tells a client,”I will beat anybody elses price.” So what’s her price. Apparently that depends on what other people say they are charging. And it’s a moving goal line. I’m all for competition in the work place. But when a competitor says “My price is lower than anyone elses” then that is predatory pricing. State your low price up front. But she doesn’t want to do that. I just hope this all comes back to bite her in the butt hard.