Re: Malfunctioning harp!!!

carl-swanson on #148866

-Around 2002 it was found to be slightly less reliable-

Slightly less reliable???? As post number 34 explains, as well as my original post that started this thread, there is nothing ‘slight’ about this problem. It can happen without warning, anywhere and anytime and is not easy to fix in a hurry, and it renders the instrument unplayable from one moment to the next.

Did Lyon & Healy try to contact owners of these harps once they discovered there was a problem? Did they issue a recall and offer to fix this problem BEFORE the harp malfunctioned?