{"id":232844,"date":"2021-02-15T04:41:44","date_gmt":"2021-02-15T09:41:44","guid":{"rendered":"https:\/\/harpcolumn.com\/academy\/?page_id=232844"},"modified":"2021-02-16T09:29:26","modified_gmt":"2021-02-16T14:29:26","slug":"troubleshooting-tips","status":"publish","type":"page","link":"https:\/\/harpcolumn.com\/academy\/troubleshooting-tips\/","title":{"rendered":"Troubleshooting Tips"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.7.7&#8243; _module_preset=&#8221;default&#8221;][et_pb_fullwidth_header title=&#8221;Troubleshooting Tips&#8221; _builder_version=&#8221;4.7.7&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.7.7&#8243; max_width=&#8221;75%&#8221; module_alignment=&#8221;center&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.7.7&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;]<!-- divi:heading {\"level\":4} -->\n<h4 id=\"h-i-m-getting-the-error-an-account-is-already-registered-with-your-email-address-when-i-try-to-place-an-order\">I\u2019m getting the error \u201cAn account is already registered with your email address\u201d when I try to place an order.<\/h4>\n<!-- \/divi:heading --> <!-- divi:paragraph -->\n<p>When you see this message, our website noticed that an account already exists using your email address. First, make sure you\u2019ve logged into your account before proceeding with your order. If you\u2019ve forgotten your password, you can request a reset <a href=\"https:\/\/www.harpcolumn.com\/my-account\/lost-password\/\">here<\/a>. If this does not work, please contact us at info@harpcolumn.com for assistance.<\/p>\n<!-- \/divi:paragraph --> <!-- divi:heading {\"level\":4} -->\n<h4 id=\"h-why-did-i-get-a-renewal-invoice-for-hca-will-i-be-automatically-charged\">Why did I get a renewal invoice for HCA? Will I be automatically charged?<\/h4>\n<!-- \/divi:heading --> <!-- divi:paragraph -->\n<p>We changed our Harp Column Academy renewal process to make it easier for you to keep your membership active. You will receive a renewal email when it is time to renew your membership. Your HCA membership subscription is set to \u2018manual renewal\u2019, so you won\u2019t get charged until you approve the renewal. You can also access the renewal through My Account &gt; Subscriptions. You have the option to renew early if you wish.<\/p>\n<!-- \/divi:paragraph --> <!-- divi:heading {\"level\":4} -->\n<h4 id=\"h-why-is-the-pricing-different-from-last-year\">Why is the pricing different from last year?<\/h4>\n<!-- \/divi:heading --> <!-- divi:paragraph -->\n<p>We increased the price of a Harp Column Academy All-Access Membership in 2020. However, if you were already a member of HCA, we gave you a discounted Founding Membership with the same features as the all-access membership. You will continue to receive the Founding Member discount for as long as your membership stays active.<\/p>\n<!-- \/divi:paragraph --> <!-- divi:heading {\"level\":4} -->\n<h4 id=\"h-i-had-a-full-membership-last-year-but-now-my-account-says-all-access-membership-what-s-the-difference\">I had a \u2018Full Membership\u2019 last year, but now my account says \u2018All-Access Membership\u2019. What\u2019s the difference?<\/h4>\n<!-- \/divi:heading --> <!-- divi:paragraph -->\n<p>Nothing is different, we just changed the name!<\/p>\n<!-- \/divi:paragraph --> <!-- divi:heading {\"level\":4} -->\n<h4 id=\"h-i-have-an-active-membership-but-am-i-not-able-to-view-any-of-the-videos\">I have an active membership, but am I not able to view any of the videos.\u00a0<\/h4>\n<!-- \/divi:heading --> <!-- divi:paragraph -->\n<p>You&#8217;ll need to be logged into your membership account in order to access the videos. Double check that you are logged in by visiting your\u00a0<a href=\"https:\/\/harpcolumn.com\/academy\/my-account\/\">account page<\/a>.\u00a0<\/p>\n<!-- \/divi:paragraph --> <!-- divi:heading {\"level\":4} -->\n<h4 id=\"h-i-was-given-a-sampler-membership-as-a-gift-which-videos-do-i-have-access-to\">I was given a &#8220;sampler&#8221; membership as a gift. 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If you\u2019ve forgotten your password, [&hellip;]<\/p>\n","protected":false},"author":5391,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:heading {\"level\":4} -->\n<h4 id=\"h-i-m-getting-the-error-an-account-is-already-registered-with-your-email-address-when-i-try-to-place-an-order\">I\u2019m getting the error \u201cAn account is already registered with your email address\u201d when I try to place an order.<\/h4>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>When you see this message, our website noticed that an account already exists using your email address. First, make sure you\u2019ve logged into your account before proceeding with your order. If you\u2019ve forgotten your password, you can request a reset <a href=\"https:\/\/www.harpcolumn.com\/my-account\/lost-password\/\">here<\/a>. If this does not work, please contact us at info@harpcolumn.com for assistance.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":4} -->\n<h4 id=\"h-why-did-i-get-a-renewal-invoice-for-hca-will-i-be-automatically-charged\">Why did I get a renewal invoice for HCA? Will I be automatically charged?<\/h4>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We changed our Harp Column Academy renewal process to make it easier for you to keep your membership active. You will receive a renewal email when it is time to renew your membership. Your HCA membership subscription is set to \u2018manual renewal\u2019, so you won\u2019t get charged until you approve the renewal. You can also access the renewal through My Account &gt; Subscriptions. You have the option to renew early if you wish.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":4} -->\n<h4 id=\"h-why-is-the-pricing-different-from-last-year\">Why is the pricing different from last year?<\/h4>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We increased the price of a Harp Column Academy All-Access Membership in 2020. However, if you were already a member of HCA, we gave you a discounted Founding Membership with the same features as the all-access membership. You will continue to receive the Founding Member discount for as long as your membership stays active.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":4} -->\n<h4 id=\"h-i-had-a-full-membership-last-year-but-now-my-account-says-all-access-membership-what-s-the-difference\">I had a \u2018Full Membership\u2019 last year, but now my account says \u2018All-Access Membership\u2019. What\u2019s the difference?<\/h4>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Nothing is different, we just changed the name!<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:buttons -->\n<div class=\"wp-block-buttons\"><\/div>\n<!-- \/wp:buttons -->\n\n<!-- wp:heading {\"level\":4} -->\n<h4 id=\"h-i-have-an-active-membership-but-am-i-not-able-to-view-any-of-the-videos\"><strong>I have an active membership, but am I not able to view any of the videos.\u00a0<\/strong><\/h4>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>You'll need to be logged into your membership account in order to access the videos. Double check that you are logged in by visiting your\u00a0<a href=\"https:\/\/harpcolumn.com\/academy\/my-account\/\">account page<\/a>.\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":4} -->\n<h4 id=\"h-i-was-given-a-sampler-membership-as-a-gift-which-videos-do-i-have-access-to\"><strong>I was given a \"sampler\" membership as a gift. 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